Shipping & Returns
Shipping Information
Processing Time
Orders are processed within 1-2 business days after payment confirmation. Custom orders may require additional processing time.
Delivery Options
| Shipping Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Airmail | 10-15 business days | Free (orders over $100) | ✅ Basic |
| DHL Express | 3-5 business days | $15.00 | ✅ Full |
| FedEx Priority | 2-4 business days | $25.00 | ✅ Full |
| B2B Bulk Orders | Quoted individually | Discounted rates | ✅ Full |
Shipping Information
- Ship from: Hong Kong / Shenzhen
- International: We ship to all countries worldwide
- Insurance: All orders over $200 are insured against loss or damage
- Customs: Buyers are responsible for any applicable customs duties or taxes
Returns & Exchanges
Satisfaction Guarantee
We stand behind the quality of every stone. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions
- Items must be returned in their original condition and packaging
- Custom-cut or special order stones are non-returnable
- Buyer is responsible for return shipping costs
- Refunds are processed within 5 business days after receiving the returned item
How to Initiate a Return
Contact us at sales@diy-gem.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
B2B Orders
B2B and wholesale orders are subject to separate terms and conditions. Please contact our sales team for details on volume pricing, bulk shipping, and payment terms.