Company: TXTIGER is operated by Shenzhen Shi Qiang Xin Electronic Technology Co., Ltd, Shenzhen Longgang District, Shenzhen, Guangdong, China. Orders are shipped from Dongguan, Guangdong, China.
Prices and shipping: All prices are shown in USD and include free worldwide shipping with no minimum order. Orders are shipped by DHL, FedEx, UPS, or USPS and include a tracking number uploaded online.
Order processing and delivery: Orders generally ship within 5 days of payment. Estimated delivery is 5–10 days depending on region. Out-of-stock items may be pre-ordered with a 7-day preparation time; default stock is 80 pieces per SKU.
Product declaration: Gemstones are sold as synthetic/lab-created gemstones and are declared as synthetic gemstones for international shipment in accordance with standard practice.
Customs and duties: The buyer is responsible for all import duties, taxes, customs clearance fees, and related charges in the destination country.
Returns: All sales are final. Returns and exchanges are not accepted, except for quality defects, wrong items delivered, or material deviation from confirmed custom specifications — contact info@diy-gem.com within 7 days of delivery.
Custom orders: Custom-cut stones are non-refundable and non-returnable unless there is a quality defect, wrong item delivered, or material deviation from confirmed custom specifications.
Intellectual property: All site content, product descriptions, images, branding, and related materials are the property of TXTIGER or its licensors and may not be used without permission.
Liability: To the maximum extent permitted by law, TXTIGER is not liable for indirect, incidental, or consequential damages arising from use of the site or products, except where prohibited by law.
Governing law: These Terms of Service are governed by the laws of the People’s Republic of China. Any disputes shall be subject to the jurisdiction of the courts in Shenzhen, Guangdong, China.
Contact: Questions about these terms may be sent to info@diy-gem.com.